I have read far worse accusations about WU than my own so obviously there are lot of disgranted people out there.
Yes, as have I. Those 'disgruntled' people are blaming Western Union
when it is the 'person' not following their advice that is the root of the issue. Look here [Western Union Money Transfer Security Tips [link
Tips to Help Protect You from Fraud
Western Union understands that you work hard for your money and you want a reliable company to send your money. That’s why we’re working to help you protect yourself from fraud. Below are a few tips to reduce your chance of becoming a victim.
- Only send money to people you personally know and trust.
- If an offer sounds too good to be true, it probably is.
- Never send money to pay for taxes or fees on lottery or prize winnings.
- Never provide your banking information to unknown individuals or businesses.
- Never send money in advance to obtain a loan or credit card.
- Verify every emergency situation before sending money.
- Never send funds from a check in your account until it officially clears which can take weeks.
- Remember it is illegal to send money for any gambling or other activities prohibited by law.
If you think you’ve been a victim of fraud please call us at 1-800-448-1492.
Simple is it not, to see, read and learn what not to use their services for? Point one is the most important one. As I have already stated, anyone sending money to someone they do not personally know is simply begging to loose the money. That is not the fault of Western Union.
And since you like analogies, when you buy a washing machine and it does not do what it says in the manual due to disfunctions, do you blame yourself for buying the wrong model or do make a claim to the manufacturer under the warranty.
You need to brush up on your analogies before trying to counter what I have already stated. Yours relates to a physical product that breaks down; Western Union is not a physical product it is a SERVICE, there is a huge difference between the two at every level, including the legal definitions too. Your analogy is totally invalid.
that is why T&C's exists
Terms & Conditions that are not followed by a consumer means that the consumer has failed, not the service. Simple.
I might well not win the case
You have no case to begin with.
what it might bring out a lot of more awareness why WU is not safe, if there were, they would have provided me with the tracking information of my ticket which they could not.
Western Union is perfectly safe if you follow their advise. Failing to do that is not their fault, it is the consumers'. What 'tracking' are you talking about? For a money transfer? You get a receipt, you can look at the status of payment on their website. Job done.
I am going after their tools and a slap on the hand to WU might get them up their internal controls that is all.
That's a joke really. What would you have them do? Interrogate all their consumers to find out who what why and where they are sending money for? There would certainly be an outcry if that happened... it's called an invasion of privacy. Western Union cannot fix the idiocy of gullible and naive people who send money to people they do not know. They have guidelines, people need to read them.
I have no love for cash transfer systems because they are ultimately flawed and abused by miscreants, just like the cheque clearance system of all the banks of the world. It does not mean that someone who has failed to adhere to their guidelines has any right to openly accuse them of deception.