I once called them after sending money, the chat line was hacked into, the person sent to did not get it, or said that. They filed a police report there. I called WU and they said it was picked up approx. 1 hr. before. I filed a fraud complaint, 3 days later I called them, they gave me a MCTN number and I got all the money back. So I think you have to report it at both ends right away. At least that's how it worked for me. Sorry that doesn't help for past money but keep in mind for any future incidences. By the way, I had emails hacked into twice (2 different ones, not mine, it was the sender and the chat line hacked into). I'd like to know how someone did that.
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