I have contacted a lawyer who is a family friend ( unfortunately not a consumer lawyer ). He did some reach and I explained my case to him.
If you know someone who is a lawyer that can give you some free advice, then I would take that. I know that with OUR case the bank did not really see that we meant business until we had a lawyer on our side.
Their policy, which took a lot of digging on their website to find
The bank will always go back to their policy, which is on their website but hard to find or is in the paperwork that you signed when you set up the account (my responce to my bank was "oh, you mean that information that I signed over 15 years ago when I opened this account and have not looked at again since?!?! Of course I remember everything word for word from that document . . . right!"
As a long time sales man at my job, I'm aware that it is my responsibility or the store's if I give false information or no full disclosure to a customer and they come back complaining. You better believe that the situation is getting resolved and the customer is walking out happy.
I too come from a sales background, and I too agree that if a sales person "words" something incorrectly and leads a customer to think that they are getting something other than what they wanted/exspected and they come back the store will make it right . . . why? because the customer made their choice based on the information that the store's employee gave them. Heck, I can remember a time that we ended up giving a customer a $500 bedding set for $50 because the wrong sign was put in the sign holder. If you read the description you would know right away that it was not for the item that you were looking at, but the sign was there saying that $50, so we had to give it to her . . . and then fix the sign ASAP.